Refund policy

Last updated: 16 September 2026

This Refund Policy applies to all digital products purchased from Missinglinks Enterprises Ltd (“we”, “us”, “our”). By purchasing digital content from our website, you agree to the terms outlined below, which comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.


1. Overview

Digital products are delivered electronically and cannot be physically returned. UK consumer law provides specific rights when digital content is faulty, not as described, or fails to function as expected. This policy explains those rights and how we support you if an issue arises.


2. No Automatic Right to Return Digital Content

Digital products are non‑returnable once accessed, downloaded, or streamed. This means the standard 30‑day return rule for physical goods does not apply to digital content.

However, you retain full legal protection if the digital product is faulty or not as described.


3. If Your Digital Product Is Faulty

If your digital content:

  • does not work properly,

  • contains errors or corrupted files,

  • is not as described,

  • is not of satisfactory quality, or

  • is not fit for its intended purpose,

you are entitled to the following remedies:

Repair or Replacement (Primary Remedy)

We will provide a repair (e.g., corrected file or updated version) or a replacement copy at no cost, within a reasonable timeframe and without significant inconvenience.

Refund or Price Reduction (Secondary Remedy)

If repair or replacement is:

  • impossible,

  • not provided within a reasonable time, or

  • unsuccessful,

you may be entitled to a price reduction, including a full refund where appropriate.

Refunds are issued to your original payment method.


4. Damage to Your Device

If our digital content causes damage to your device or other digital content, and this damage could have been avoided with reasonable care and skill, you are entitled to:

  • repair of the damage, or

  • financial compensation.


5. 14‑Day Cancellation Right (Cooling‑Off Period)

For digital products purchased online, you normally have a 14‑day cancellation right.

However, this right ends once:

  • you download, access, or stream the digital content, and

  • you have given explicit consent to begin access immediately, and

  • you have acknowledged that doing so waives your cancellation right.

If we do not obtain this consent and acknowledgement, your 14‑day cancellation right remains valid, even after download.


6. How to Report an Issue

If you experience a problem with your digital product, please contact us at:

info@missinglinks.store

Include:

  • your order number,

  • a description of the issue,

  • screenshots or error messages (if applicable).

We aim to respond within 2 business days.


7. Refund Processing Times

Once a refund is approved, it will be issued within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at info@missinglinks.store.


8. Non‑Refundable Situations

Refunds cannot be provided when:

  • the digital content is functioning correctly,

  • the issue is caused by unsupported devices or software,

  • you change your mind after accessing the content (unless the 14‑day right still applies),

  • you decline a repair or replacement when it is a viable remedy.


9. Contact Information

Missinglinks Enterprises Ltd

Registered Office: 71–75 Shelton Street, London WC2H 9JQ

Email: info@missinglinks.store